Privacy Policy

1. Introduction

3DShop ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our 3D printing services. Please read this policy carefully.

2. Information We Collect

Information you provide directly

• Contact details (name, email address, phone number)
• Shipping and billing address
• Design files and project specifications you upload
• Payment information (processed securely by our payment provider — we do not store card numbers)
• Communications you send to us

Information collected automatically

• IP address and browser type
• Pages visited and time spent on the site
• Referral URLs
• Device identifiers and operating system

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your 3D printing orders
• Communicate order status, shipping updates, and support responses
• Generate quotes and invoices
• Improve our website and services
• Send marketing communications (only with your consent; you may opt out at any time)
• Comply with legal obligations

4. Your Design Files

We treat your design files as confidential intellectual property. Files are used solely to fulfil your order. We will not share, sell, or reproduce your designs without your explicit written permission. Files may be stored for up to 90 days after order completion to facilitate reprints, after which they are permanently deleted unless you request otherwise. A signed NDA is available on request.

5. Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties who assist in operating our business, including:

• Shipping carriers — to deliver your orders
• Payment processors — to handle transactions securely
• Cloud storage providers — to store files and data
• Analytics services — to understand website usage (anonymised where possible)

All third parties are contractually required to protect your data and use it only for the specified purpose.

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Order records are kept for 7 years for accounting purposes. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

7. Security

We implement industry-standard technical and organisational measures to protect your data, including TLS encryption in transit, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we take every reasonable precaution.

8. Cookies

We use essential cookies required for the site to function, and optional analytics cookies. You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact: